Question 1

Do you have 24-hour reception?

Accepted Answer

Yes, every day of the year.

Question 2

Do you accept assistance dogs?

Accepted Answer

Yes. Assistance dogs are accepted, although pets in general are not allowed.

Question 3

Is there an adapted room?

Accepted Answer

Yes, one fully adapted room. Book by phone on +34 96 287 81 09. Three additional rooms have basic accessibility measurements.

Question 4

Can I cancel without penalty?

Accepted Answer

Yes, free cancellation until arrival for standard direct bookings. In high season (Fallas, Easter, May bank holiday, July and August), cancellation is free up to 3 days before check-in. Non-refundable rates charge 100%.

Question 5

Does the hotel have a swimming pool?

Accepted Answer

No. Borgia guests may use the pools at sister hotels Don Pablo and Gandia Playa when they are open.

Question 6

What time are check-in and check-out?

Accepted Answer

Check-in from 12:00 (until 14:00 in high season). Check-out at 12:00.

Question 7

Can I walk to the beach?

Accepted Answer

It is 5 km away. Around 10 minutes by car, 20 by bus and about 80 minutes on foot, so walking is not recommended.

Question 8

Can I pay with Bizum?

Accepted Answer

Yes, online bookings accept Visa, Mastercard, Visa Electron and Bizum. At reception, all cards, mobile payments and cash are also accepted.

Question 9

Is this an official hotel?

Accepted Answer

Yes. Tourism licence CV H01066 V from the Generalitat Valenciana. A 3-star hotel with 72 rooms.

Question 10

What time is breakfast served?

Accepted Answer

Monday to Friday from 7:00 to 10:00; Saturday and Sunday from 8:00 to 10:30.

Question 11

Is the restaurant open to the public?

Accepted Answer

Yes, dinner service for guests and non-residents, Monday to Saturday from 20:00 to 23:00, à la carte. Closed Sunday.

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