Question 1

Do you have 24-hour reception?

Accepted Answer

Yes, every day of the year.

Question 2

Do you accept assistance dogs?

Accepted Answer

Yes. Assistance dogs are accepted, although pets in general are not allowed.

Question 3

Is there an adapted room?

Accepted Answer

Yes, one fully adapted room. Book by phone on +34 96 287 81 09. Three additional rooms have basic accessibility measurements.

Question 4

Can I cancel without penalty?

Accepted Answer

It depends on the payment method. Bookings paid on arrival have no cancellation charges. On flexible rates with full or partial payment when booking, cancellation is free up to 48 hours before arrival; after that the first night is charged. Non-refundable rates charge 100%.

Question 5

Does the hotel have a swimming pool?

Accepted Answer

No. Borgia guests may use the pools at sister hotels Don Pablo and Gandia Playa when they are open.

Question 6

What time are check-in and check-out?

Accepted Answer

Check-in from 14:00. Check-out by 12:00.

Question 7

Can I walk to the beach?

Accepted Answer

It is 5 km away. Around 10 minutes by car, 20 by bus and about 80 minutes on foot, so walking is not recommended.

Question 8

Can I pay with Bizum?

Accepted Answer

Yes, online bookings accept Visa, Mastercard, Visa Electron and Bizum. At reception, all cards, mobile payments and cash are also accepted.

Question 9

Is this an official hotel?

Accepted Answer

Yes. Tourism licence CV H01066 V from the Generalitat Valenciana. A 3-star hotel with 72 rooms.

Question 10

What time is breakfast served?

Accepted Answer

Monday to Friday from 7:00 to 10:00; Saturday and Sunday from 8:00 to 10:30.

Question 11

Is the restaurant open to the public?

Accepted Answer

Yes, dinner service for guests and non-residents, Monday to Saturday from 20:00 to 23:00, à la carte. Closed Sunday.

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